The Performance Appraisal Question and Answer Book
End every manager's nightmare: conducting performance appraisals.aquot;Jack, how will I get the information I need to assess your performance in the customer relations area? ... draft the customer service survey and, after the manager reviews and approves it, distribute it to a representative sample of his customers.
| Title | : | The Performance Appraisal Question and Answer Book |
| Author | : | Richard C. Grote |
| Publisher | : | AMACOM Div American Mgmt Assn - 2002 |
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