Design Issues for Service Delivery Platforms

Design Issues for Service Delivery Platforms

4.11 - 1251 ratings - Source



Martin Bergaus investigated Service Delivery Platforms (SDP), focussing on their challenges and design aspects from a user's perspective. Qualitatively he incorporated user experience in SDP research, developing a Grounded Theory (GT) then set out parameters needed when developing SDP investigations from a user viewpoint, before technical implementation. This study indicates usability factors for future SDP systems and contributes to the exploratory framework represented by the six GT categories. The results of this study benefit Information Systems (IS) experts developing SDP based ICT systems and those interested in practical applications of GT.Moreover, end-user supported services, such as, for example, end-user-support for Samsung tablets are offered for the support of a large number of different features in terms of a Nokia Smartphone for instance, to encourage the end-user with ... Basically, we distinguish basic services, for example location-based services, and m-commerce services, such as, for example, the mobile phone parking ticketanbsp;...


Title:Design Issues for Service Delivery Platforms
Author: Martin Bergaus
Publisher:Springer - 2015-07-01
ISBN-13:

You must register with us as either a Registered User before you can Download this Book. You'll be greeted by a simple sign-up page.

Once you have finished the sign-up process, you will be redirected to your download Book page.

How it works:
  • 1. Register a free 1 month Trial Account.
  • 2. Download as many books as you like (Personal use)
  • 3. Cancel the membership at any time if not satisfied.


Click button below to register and download Ebook
Privacy Policy | Contact | DMCA